Where do I report stormwater issues?

Stormwater pollution

Stormwater is the rainwater that runs off roofs, driveways, footpaths and other ground surfaces. It flows to the waterways without treatment. Problems in the stormwater infrastructure can cause pollution, damage building structures, cause erosion, destroy aquatic habitats and much more. So who is responsible for managing the stormwater and how do you report stormwater issues?

Keep reading to learn more.

Who is responsible for managing stormwater systems?

Property owners are responsible for managing the stormwater infrastructure on their property until the point where it is connected to the council’s stormwater drainage systems.

The local councils are responsible for managing the stormwater network on the council land.

Reporting stormwater issues

Contact your local plumber for:

Blocked or broken - stormwater pipes, drains, and stormwater pits on your property.
Damaged inter-allotment drainage.
Damaged or broken stormwater pipes connected to the kerb.

To report a damaged stormwater network - broken pipes or blockages, missing grates/covers, gutters, blocked drains - on the council land, contact your local city council.

Brisbane City Council

To report any problems in stormwater issues in Brisbane - brisbane.qld.gov.au .

You will be asked to enter your address, and details of the problem, and you can also attach a photo of the problem. The form will take approximately 5 minutes to complete.

For urgent stormwater issues, call the Brisbane City Council at 07 3403 8888 (residential customers). If you are a business owner, call 133 263 .

City of Gold Coast

Telephone Complaints: To report urgent issues, contact the Council on 07 5667 5974 .

Online Complaints: For non-urgent issues - goldcoast.qld.gov.au

Scroll down to the Stormwater drains section and click on the Report Stormwater Run-off link.

Sunshine Coast Council

Telephone Complaint: If the stormwater network on the council’s land is broken or damaged, contact the council on 07 5475 7272 or 1300 007 272.

Online: You can make an appointment online using the online booking form - sunshinecoast.qld.gov.au if you would like to visit the council in person.

Visit the Sunshine Coast Council website for more details

Ipswich Council

Telephone Complaint: 07 3810 6666

Online Complaint: myipswich.com

Toowoomba Council

Telephone Complaint: 131 872

Online Complaint: tr.qld.gov.au

Redland Council

Telephone Complaint: 07 3829 8999

Online Complaint: redland.qld.gov.au

Logan Council

Telephone Complaint: 07 3412 3412

For more info, click here - Logan City Council

Moreton Bay Council

Telephone Complaint: 07 3205 0555

For more info, click here - Moreton Bay City Council

Noosa

Telephone Complaint : 07 5329 6500

For more info, click here - Noosa Council

Neighbour Disputes

If the issue is due to stormwater runoff from your neighbour's property:

Speak to your neighbour and discuss the issue with them. They might be unaware of the problem and would be happy to resolve the issue.
If you haven’t been able to resolve the problem with your neighbour, contact the Dispute Resolution Centre at 07 3738 7000 or 1800 017 288.
You can use the Neighbourhood Mediation service offered by the Queensland Government.
Alternatively, contact the State Justice Department Dispute Resolution Centre for mediation services.
If the mediation process fails, contact your solicitor for assistance.

Stormwater Drainage Services South-East Queensland

Contact Reline Solutions' team of specialist drain plumbers for drain clearing services in your area at 0403 355 550 or complete our online stormwater quote form . Our licensed plumbers have over 50+ years of combined experience. We utilise the latest technology like CCTV drain cameras , robotic cutters and water jetting for our services.